Resort Property Rentals 336 N. Main St., Canandaigua, NY 14424 (585) 394-6130 vacations@resortpropertyrental.com


POLICIES & PROCEDURES

 

Welcome to Resort Property Rentals of the Finger Lake’s “Procedures and Policies” page. Please read through our Procedures and Polices so you understand these important issues. Being aware of procedures and policies will help insure everyone understands some of the most important information for the best vacation experience possible. As all of this information is important; it is not listed in any particular order.

Reservation Procedures/Payments

We require half of the total rental payment at the time of reservation. The remainder of the rental fee is due 60 days prior to arrival. Any reservations made less than 60 days to arrival must be paid in full. Check-in Time is 4:00 pm.

    The following fees apply:

    Travel Insurance: 7% of Rental Amount (Optional)
    Pet Fee: $50 Per Pet (If Applicable, Non-refundable)
    Linen Rental: $20.00 Per Person (Optional)
    Non-refundable Service Fee: $50-$175 Depending on size of rental property
    Non-refundable Reservation Fee: 9%

Payments can be made by Check, Money Order, Visa, Master Card, or Discover Card. All payments by check must be received 7 business days after reservation is made. If reservation is made less than 21 days prior to rental only a credit card will hold the reservation.

Security Deposits

There is a required $200 dollar security deposit. This amount is held in a non-interest bearing escrow account until final inspection of property, which is done the day of departure. The security deposit is then credited to your credit card if you used this method to secure payment or by check the Monday following your departure. The amount will be in full unless there has been damage of more than $25.00. In which case you will be notified, damages will be assessed, an estimate will be obtained, repairs completed and any monies remaining will be credited to you.

Cancellation Policy

Our cancellation policy is important to know. While we all have the chance of something going wrong with our plans, it is necessary of us might consider essential may not. You may want to bring a blender, an electric fry pan, or maybe you have special knives you like to use.

Be sure to bring extra paper products. There will be toilet paper and paper towels and other products to get you started, but you will want to be sure you have enough for your stay. Other products to consider are detergent, charcoal (if your property doesn’t have a gas grill) and trash bags.

Be sure to check when trash collection takes place and where so you can have your trash removed.

Water at each property can differ. Some properties have city water, while others may use lake water through special filtration systems. If you have concerns, we suggest you purchase bottled water.

Lastly, all of the Finger Lakes have a Zebra Mussel population. These small crustaceous creatures have very sharp edges and can feel like being cut with a razor. Therefore, we recommend water shoes for everyone. 

It is our wish that you have a fantastic vacation.
Knowing our policies will help ensure that you will have a great stay.

Thank You!

Staff of Resort Property Rentals

 

"Licensed Real Estate Broker"
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